# Troubleshooting

Fixes for common problems when connecting an AI assistant to FeelsRight.

## The connector will not add or says it cannot reach the server

- Production MCP is not currently enabled. Dynamic client registration is disabled, so adding an arbitrary new client cannot complete the sign-in flow yet.
- Check the address is exactly `https://mcp.feelsright.ai/mcp`, with no spaces and no trailing slash.
- Make sure your plan allows custom connectors. Some assistants only allow them on paid plans or need an organisation owner to enable them.
- Try again in a few minutes. If it still fails, check [status](https://status.feelsright.ai/status/check).

## The sign in window opens but nothing happens

- Allow pop ups for the assistant's site.
- Sign in to FeelsRight in the same browser first, then connect again.
- Check you ticked at least one permission on the consent page.

## The assistant says it does not have permission

You did not approve the permission that tool needs. Remove the connector in [Connected AI apps](/docs/ai-assistants/revoke-access) and connect again, approving what you need. See the [tool reference](/docs/ai-assistants/tools) for which permission each tool uses.

## The assistant does not list my rooms

- Ask it to call `get_my_account` first to check you are signed in as the right person.
- Rooms still being analysed show a status of processing. Wait for the report.
- Check you are using the same FeelsRight account in the browser and in the assistant.

## I hit a limit

FeelsRight limits how often a connector can read and write, to keep accounts safe. Wait a minute and try again. If you have used up your room allowance, the assistant tells you and gives a link to [pricing](/pricing).

## Photos do not upload from chat

- JPEG, PNG, WebP and HEIC work, up to 10 MB each, 3 to 8 photos per room.
- Ask the assistant for the phone link instead and take the photos with your phone.
- Capture links expire after 60 minutes. Ask for a new one.

## Still stuck

Remove the connector, add it again, and try once more. If it still does not work, tell us which assistant and which step failed, through the contact options on [feelsright.ai](/).